Last Updated: 01 August 2026
Welcome to InnerWell Mind.
These Terms & Conditions govern your access to and use of the InnerWell Mind website, including our counselling services, appointment request forms, mental health resources, and blog content.
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue the use of our website and services.
These Terms are intended to ensure a safe, respectful, and transparent experience for everyone using the InnerWell Mind website.
1. Acceptance of These Terms
By accessing, browsing, or using the InnerWell Mind website, you agree to comply with these Terms & Conditions, our Privacy Policy, and any other policies published on this website.
These Terms apply to all visitors, users, clients, and anyone who accesses our website or submits information through our Contact Form or Appointment Request Form.
If you do not agree with these Terms, you should discontinue using this website and refrain from submitting any personal information through our online forms.
Important
By submitting an appointment request through this website, you acknowledge that you have read and accepted these Terms & Conditions and our Privacy Policy.
2. About InnerWell Mind
InnerWell Mind is a professional psychological counselling and mental wellness platform that provides educational resources, mental health information, and counselling services to individuals seeking emotional and psychological support.
The information available on this website is intended to help visitors better understand mental health and wellbeing. While we strive to provide accurate and evidence-based information, the content published on this website should not be considered a substitute for personalised psychological assessment, diagnosis, or treatment.
Professional counselling services are provided only after an appointment has been reviewed, accepted, and confirmed by InnerWell Mind.
3. Use of the Website
You agree to use the InnerWell Mind website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or interfere with the use of this website by others.
When using our website, you agree not to:
- Use the website for any unlawful, fraudulent, or harmful activity.
- Attempt to gain unauthorised access to our website, servers, or data.
- Upload or transmit malicious software, viruses, or harmful code.
- Misrepresent your identity or submit false information through our forms.
- Interfere with the security, functionality, or availability of the website.
- Use the website in any way that could damage the reputation of InnerWell Mind or disrupt its services.
We reserve the right to restrict or terminate access to the website for users who violate these Terms or engage in activities that may harm our website, services, or other users.
4. Counselling Services
InnerWell Mind provides professional psychological counselling services by appointment. Information available on this website is intended for educational and informational purposes and should not be interpreted as personalised psychological advice or treatment.
Submitting an appointment request does not create a professional counselling relationship. A professional counselling relationship begins only after your appointment has been reviewed, accepted, confirmed by InnerWell Mind, and the consultation process has formally commenced.
Please Note
Counselling outcomes vary from person to person. InnerWell Mind cannot guarantee specific therapeutic results, improvements, or outcomes from any counselling session.
5. Appointment Requests & Confirmation
Appointments at InnerWell Mind are available only after a request has been reviewed and accepted.
Submitting an Appointment Request Form does not guarantee or confirm an appointment. Every request is reviewed individually to ensure appropriate scheduling and service availability.
- Submitting the Appointment Request Form is only the first step in the booking process.
- Our team will review your request before confirming appointment availability.
- We may contact you to discuss suitable dates, timings, counselling format, or other necessary details.
- Appointment confirmation will be provided only after the booking process has been completed.
Appointment Confirmation
InnerWell Mind reserves the right to accept, decline, postpone, or reschedule appointment requests based on counsellor availability, suitability of services, or other professional considerations.
6. Consultation Fees & Payment
Consultation fees are applicable for all counselling sessions unless otherwise stated.
The current consultation fee is displayed on the Appointment page or communicated during the appointment confirmation process.
- Payment instructions will be shared after your appointment request has been reviewed.
- Appointments may require advance payment before confirmation.
- Fees are subject to change without prior notice.
- Any revised consultation fee will not affect appointments that have already been confirmed.
Important
Submitting an Appointment Request Form does not create any financial obligation until your appointment has been reviewed and payment instructions have been communicated by InnerWell Mind.
7. Cancellation & Rescheduling
If you are unable to attend a scheduled counselling session, we kindly request that you inform us as early as possible so that appropriate arrangements can be made.
We understand that unexpected situations may arise. Appointment cancellations and rescheduling requests will be handled reasonably and at the professional discretion of InnerWell Mind.
- Please notify us as soon as possible if you need to cancel or reschedule your appointment.
- Rescheduling requests are subject to appointment availability.
- Repeated cancellations or missed appointments may affect future appointment availability.
- Where advance payment has been made, any refund or adjustment will be handled according to the circumstances and the policies communicated at the time of booking.
Please Note
InnerWell Mind reserves the right to reschedule appointments due to unforeseen professional, medical, or operational circumstances. In such cases, every reasonable effort will be made to offer an alternative appointment.
8. User Responsibilities
By using the InnerWell Mind website and counselling services, you agree to provide accurate information and interact respectfully throughout the appointment process.
You are responsible for ensuring that the information submitted through our website is complete, accurate, and up to date.
- Provide truthful and accurate information in all forms.
- Use the website only for lawful and genuine purposes.
- Treat our team with courtesy and respect during all communications.
- Attend scheduled appointments on time whenever possible.
- Maintain the confidentiality of any communication received from InnerWell Mind.
Respectful Communication
InnerWell Mind is committed to providing a safe, respectful, and supportive environment for everyone. Abusive, threatening, discriminatory, or inappropriate behaviour towards our team may result in refusal of services or termination of further communication.
9. Intellectual Property
Unless otherwise stated, all content available on the InnerWell Mind website—including text, articles, blog posts, graphics, illustrations, logos, design elements, downloadable resources, and other materials—is the intellectual property of InnerWell Mind and is protected by applicable copyright and intellectual property laws.
You may access and use the content for your personal, non-commercial use only.
- You may read, download, and share our content for personal, non-commercial purposes with appropriate attribution where applicable.
- You may not copy, reproduce, modify, republish, distribute, or commercially exploit any website content without prior written permission from InnerWell Mind.
- Any unauthorised use of our content may violate copyright and other applicable laws.
10. Third-Party Links
Our website may contain links to third-party websites, resources, or services for your convenience and additional information.
These external websites operate independently from InnerWell Mind. We do not control their content, privacy practices, or availability and are not responsible for any information, products, or services provided by third-party websites.
Visiting external websites through links on our website is entirely at your own discretion. We encourage you to review their respective Terms & Conditions and Privacy Policies before using their services.
External Websites
A link to a third-party website does not imply endorsement, recommendation, or responsibility for the content or services offered by that website.
11. Limitation of Liability
The information, articles, blog posts, and educational resources available on the InnerWell Mind website are provided for general informational and educational purposes only.
While we make every reasonable effort to ensure that the information published is accurate and up to date, we do not guarantee its completeness, reliability, or suitability for every individual or situation.
Your use of the website and reliance on any information provided is entirely at your own discretion and risk.
Professional Counselling
Information available on this website should not be considered a substitute for personalised psychological assessment or professional counselling. Individual circumstances vary, and appropriate support should always be sought where needed.
To the maximum extent permitted by applicable law, InnerWell Mind shall not be liable for any direct, indirect, incidental, or consequential loss arising from the use of this website or reliance on its content.
12. Changes to These Terms
InnerWell Mind may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or website functionality.
Any revised version will be published on this page together with the updated “Last Updated” date.
By continuing to use this website after any changes have been published, you agree to be bound by the revised Terms & Conditions.
13. Contact Us
If you have any questions about these Terms & Conditions or require further information regarding the use of our website or counselling services, please feel free to contact us.
We will make every reasonable effort to respond to your enquiry as promptly as possible.
- Email: contact@innerwellmind.com
- Website: https://innerwellmind.com
- Location: Mau, Uttar Pradesh 275101, India
Our Commitment
At InnerWell Mind, we are committed to providing professional, ethical, and respectful counselling services while maintaining transparency in the way our website and services operate. These Terms & Conditions are intended to promote trust, clarity, and a positive experience for every visitor and client.