Have questions about counselling, appointments, online sessions, confidentiality, or consultation fees?
We’ve answered the most common questions to help you better understand how InnerWell Mind works before you begin your counselling journey.
How can we help?
Whether you’re considering counselling for the first time or simply want to know how our appointment process works, this page provides clear answers to the questions we receive most often.
If you still need assistance after reading these FAQs, you’re always welcome to contact us directly.
Counselling & Appointments
Once you submit the Appointment Request Form, our team will carefully review your request. We will then contact you to discuss appointment availability and share the next steps before confirming your session.
No. Submitting the form is only an appointment request. Your appointment is confirmed only after it has been reviewed and you receive confirmation from InnerWell Mind.
Counselling sessions are provided by Dr. Shama Rahman, Founder & Consulting Psychologist at InnerWell Mind, based on your individual needs and appointment schedule.
Most counselling sessions last approximately 45–60 minutes. The duration may vary depending on your concerns and the nature of the session.
Yes. Depending on your needs, follow-up sessions may be recommended. You are free to continue counselling at a pace that feels comfortable and beneficial for you.
We aim to respond to appointment requests within 24–48 hours during normal working days. Response times may occasionally vary depending on enquiry volume.
Online Counselling
Yes. InnerWell Mind offers secure online counselling sessions, allowing you to receive professional support from the comfort and privacy of your preferred location.
Online counselling sessions are conducted through a secure and mutually agreed platform, such as Google Meet or another suitable video calling service. The meeting details will be shared after your appointment has been confirmed.
Yes. You can attend your online counselling session using a smartphone, tablet, laptop, or desktop computer with a stable internet connection, camera, and microphone.
Choose a quiet and private place where you feel comfortable speaking openly. Ensure that your internet connection is stable and that your device is fully charged or connected to power before the session begins.
If the connection is interrupted, we will make every reasonable effort to reconnect and continue the session. If necessary, alternative arrangements will be discussed.
Privacy & Confidentiality
Yes. Your privacy is extremely important to us. Information shared during counselling sessions is treated with respect and confidentiality in accordance with professional ethical standards and applicable legal obligations.
No. Your personal information will not be shared with third parties for marketing or unrelated purposes. Information is handled responsibly and only used for counselling and appointment-related communication, except where disclosure is required by law or necessary to protect someone’s safety.
Yes. We make every reasonable effort to use secure communication methods for online counselling. We also recommend attending your session from a quiet and private location to help maintain confidentiality.
Yes. Any information you submit through our Contact Form or Appointment Request Form is treated confidentially and is used only for responding to your enquiry or arranging your appointment.
You can read our Privacy Policy for detailed information about how we collect, use, and protect your personal information when you use the InnerWell Mind website and services.
Fees & Payments
The current consultation fee is displayed on our Book Appointment page. If you have any questions regarding consultation charges, you are welcome to contact us before booking your appointment.
Payment instructions are shared after your appointment request has been reviewed. If advance payment is required, your appointment will be confirmed after the payment process has been completed.
Payment details will be shared during the appointment confirmation process. The available payment methods will be communicated clearly before your session is confirmed.
Yes. If you need to reschedule, please inform us as early as possible. Rescheduling requests are subject to appointment availability and will be handled reasonably based on the circumstances.
Cancellation, rescheduling, and any applicable refund or fee adjustment will be handled in accordance with the circumstances and the policies communicated during the appointment process. If you have any questions, please contact us before your scheduled session.
General Questions
No. Counselling can benefit anyone experiencing stress, anxiety, relationship difficulties, emotional challenges, life transitions, career concerns, or simply wanting to better understand themselves and improve their overall wellbeing.
The number of sessions varies for every individual. Some people find a few sessions helpful, while others may benefit from longer-term support depending on their goals, concerns, and personal circumstances.
Yes. Many people seek counselling simply to gain clarity about what they are experiencing. Your first session can help you explore your concerns and decide the most appropriate way forward.
You can reach us through our Contact page or by emailing us at contact@innerwellmind.com. We’ll be happy to answer your questions before you book an appointment.
You can book an appointment by visiting our Book Appointment page and submitting the Appointment Request Form. We’ll review your request and contact you regarding the next steps.
Need More Help?
Still Have Questions?
If you couldn’t find the answer you were looking for, we’re here to help. Feel free to contact us with your questions or submit an appointment request, and we’ll be happy to assist you.