Last Updated: 31 July 2026
At InnerWell Mind, we value your privacy and are committed to protecting the personal information you share with us. Whether you are exploring our mental health resources, reading our blog articles, contacting us, or requesting a counselling appointment, we believe that your trust is essential to the support we provide.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or interact with our services. It also outlines your rights regarding the information you share with us.
By accessing or using the InnerWell Mind website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Information We Collect
When you visit the InnerWell Mind website or interact with our services, we may collect certain types of information to provide you with a better, safer, and more personalised experience.
The information we collect may include:
- Personal Information – such as your name, email address, phone number, or any details you voluntarily provide through our Contact Form or Appointment Request Form.
- Appointment Information – including your preferred counselling service, preferred session mode, preferred date and time, and any information you choose to share regarding your enquiry.
- Communication Information – when you contact us by email or through our website forms, we may retain records of our communication to respond effectively to your enquiry.
- Blog & Newsletter Information – if you subscribe to future newsletters or blog updates, we may collect your email address solely for sending relevant content. You may unsubscribe at any time.
We collect only the information that is necessary to provide our services, improve your experience, and communicate with you effectively. We do not collect sensitive personal information unless you voluntarily choose to share it with us through our secure communication channels.
2. How We Use Your Information
The information we collect is used solely to provide, improve, and manage our counselling services and website experience. We process your information responsibly and only for legitimate purposes related to our services.
- To respond to your enquiries submitted through our Contact Form.
- To review and process counselling appointment requests.
- To communicate with you regarding appointments, enquiries, or follow-up information.
- To improve the quality, usability, and performance of our website and blog.
- To analyse website traffic and visitor behaviour using trusted analytics tools.
- To send blog updates or newsletters only if you have voluntarily subscribed.
- To comply with applicable legal obligations when required.
We do not sell, rent, trade, or share your personal information with third parties for advertising or marketing purposes. Your information is used only for the purposes described in this Privacy Policy unless required by law or with your explicit consent.
3. Confidentiality of Counselling & Appointment Requests
At InnerWell Mind, we understand that seeking psychological support is a deeply personal and sensitive matter. We are committed to treating all enquiries and appointment requests with the highest level of care, respect, and confidentiality.
Any personal information you provide through our Contact Form or Appointment Request Form is used solely to communicate with you regarding your enquiry or requested counselling services.
Our Commitment to Confidentiality
We respect your privacy and understand the importance of confidentiality in mental health support. Information shared through our website is handled responsibly and accessed only by authorised personnel for appointment-related communication.
Submitting an enquiry or appointment request through our website does not create a therapist–client relationship. A professional counselling relationship begins only after an appointment has been confirmed and both parties agree to proceed with counselling services.
While we take appropriate measures to protect your information, we recommend that you avoid sharing highly sensitive personal or medical details through website forms. Such information can be discussed securely during your counselling session after your appointment has been confirmed.
4. Cookies, Analytics & Third-Party Services
InnerWell Mind uses cookies and trusted third-party services to improve your browsing experience, understand website performance, and maintain the functionality of our website. These tools help us provide a better experience while keeping your information secure.
Cookies
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, improve website functionality, and analyse visitor behaviour.
You can choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.
Analytics
We may use trusted analytics services, such as Google Analytics, to understand how visitors use our website. These tools collect anonymous information, including pages visited, time spent on the website, browser type, device information, and general geographic location.
This information helps us improve our website, blog content, and overall user experience. Analytics data does not identify you personally.
Third-Party Services
Our website may include or use trusted third-party services, such as Google Maps, embedded videos, social media platforms, or other website tools. These services may collect information according to their own privacy policies.
While we carefully select reputable service providers, InnerWell Mind is not responsible for the privacy practices of external websites or third-party services. We encourage you to review their respective privacy policies before sharing any personal information.
We use only trusted third-party tools that support the security, functionality, and performance of our website. We do not allow third-party providers to use your personal information for their own marketing purposes through our website.
5. Data Security & Data Retention
We take reasonable administrative, technical, and organisational measures to protect the personal information you provide through our website. Our goal is to safeguard your information against unauthorised access, alteration, disclosure, or misuse.
While we strive to maintain a secure website, no method of transmitting information over the internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security, but we continuously work to maintain appropriate safeguards.
Data Retention
We retain personal information only for as long as it is necessary to respond to your enquiry, manage appointment requests, comply with legal obligations, or improve our services.
If you contact us through our website but do not proceed with counselling services, your information will not be retained longer than reasonably necessary unless required by law.
Security Commitment
Although we take appropriate measures to protect your information, we encourage you not to submit highly confidential medical records, financial information, passwords, or other sensitive personal data through website forms. Such information should only be shared during a confirmed counselling process when appropriate.
6. Your Rights & Choices
We believe you should have control over your personal information. Depending on the nature of your interaction with our website and applicable laws, you may have certain rights regarding the information you share with us.
- Request access to the personal information you have shared with us.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permissible.
- Withdraw your consent for future communications at any time.
- Unsubscribe from newsletters or blog updates using the unsubscribe link included in our emails.
- Contact us if you have any questions or concerns regarding your privacy.
To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We will make reasonable efforts to respond to your request in a timely manner, subject to applicable legal and professional obligations.
7. Children's Privacy
InnerWell Mind is intended for individuals seeking information about mental health and counselling services. Our website is not designed to knowingly collect personal information directly from children under the age of 18 without the involvement or consent of a parent or legal guardian.
If we become aware that personal information from a child has been submitted without appropriate consent, we will take reasonable steps to delete such information as soon as practicable.
Parents or guardians who believe that their child has provided personal information through our website may contact us to request its review or removal.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality.
Any updates will be published on this page along with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of the InnerWell Mind website after any changes have been published constitutes your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please feel free to contact us.
We will make every reasonable effort to respond to your enquiry as promptly as possible.
- Email: contact@innerwellmind.com
- Website: https://innerwellmind.com
- Location: Mau, Uttar Pradesh 275101, India
At InnerWell Mind, protecting your privacy is an essential part of the trust we build with every visitor and client. We are committed to handling your personal information responsibly, ethically, and with the confidentiality expected of a professional psychological counselling service.